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Worker failed?

Learn how to diagnose and fix common Worker failures.

A Worker run can fail for various reasons. The run status will show FAILED with an error message.

Symptoms:

  • Run fails immediately
  • Error message mentions “invalid input”

Solutions:

  • Check required fields are filled
  • Validate URL format
  • Ensure numeric values are within range

Symptoms:

  • Run starts but fails during execution
  • Timeout errors

Solutions:

  • Verify the website is accessible
  • Check if the website has changed
  • Try with Web Unlocker enabled

Symptoms:

  • Empty results
  • CAPTCHA errors
  • IP blocked messages

Solutions:

  • Enable Web Unlocker
  • Use proxy rotation
  • Reduce request frequency

Symptoms:

  • Out of memory errors
  • Timeout errors

Solutions:

  • Reduce scope (fewer pages)
  • Split into multiple runs
  • Contact support for resource upgrade

Symptoms:

  • Insufficient balance
  • Permission denied

Solutions:

  • Top up account balance
  • Check subscription status
  • Verify API key permissions

Navigate to the Run details page and review the logs:

[ERROR] Connection timeout after 30s
[ERROR] Failed to parse response from https://example.com

Double-check your input configuration:

  • URLs are correct and accessible
  • Required fields are filled
  • Values are within expected ranges

Run with the simplest possible configuration:

  • Single URL instead of multiple
  • Minimal pages
  • Default settings

If issues persist:

IssuePrevention
Input errorsValidate before running
TimeoutsUse appropriate timeout settings
Anti-scrapingEnable Web Unlocker
Rate limitsAdd delays between requests