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How to Download Data?

I、Steps to Download Data

Step 1: Access the Task Page

Log in to your account
Go to 「Runs」
Click on the corresponding Template title or Run ID

Step 2: View Execution Results

On the task details page, you can see:

Execution status
Number of items scraped (Items Count)
Execution duration
Log records (Logs)

Once the status shows “Completed”, you may click to export and download the data.

Select Download Format

The system typically supports two structured data formats:

📊 XLSX (Excel file)
📦 JSON (recommended for developers)
🗂 API Access (for system integration)

Click the format button and select your desired option.

II、Retrieve Data via API (For Enterprises and Developers)

If you need automated data retrieval, you can use the API method:

API is a custom service; please contact platform customer support for details

Steps:

Go to the Template details page
Locate the API Endpoint
Use Token for authentication
Fetch result data via GET request

Recommended for:

Scheduled data synchronization
System integration
BI tool connectivity
Automated report generation

III. Frequently Asked Questions

❓ Why is the download button disabled?

Possible reasons:

Task has not yet completed
No data was scraped
Insufficient account balance
Limited permissions

Recommendation: Refresh the page or check the task status. If the issue persists, please contact platform support.

❓ What should I do if the data is empty?

Please check:

Whether input parameters are correct
Whether the target website supports scraping
Whether anti-scraping measures are in place

You can review the logs for detailed error messages.